The airline introduced the closure in a press release posted to its web site on Thursday. It suggested passengers to ebook new flights on different airways, and stated some could also be eligible for compensation.
Saurabh Aggarwal, who was on account of fly from Toronto to Reykjavik on Wow Air, described a chaotic scene at Toronto airport.
Aggarwal stated prospects got conflicting details about the flight’s standing earlier than it was canceled at 10:55 p.m. He stated passengers weren’t supplied with lodging and no refunds have been issued.
“This actually scared everybody, at that time we have been lastly given again our baggage and no cash as of now has been issued again to me,” Aggarwal informed CNN.
It wasn’t till the next morning that she acquired an e-mail from Wow Air informing passengers that the airline had ceased operations and all flights have been canceled.
Different affected passengers additionally criticized Wow Air on social media over the shortage of communication.
Airways together with EasyJet and Norwegian Air have been providing lowered fares to stranded vacationers due to the tough circumstances, in keeping with the Icelandic Transport Authority.
The funds airline additionally stated that passengers who purchased tickets from a European journey agent as a part of a packaged tour have been protected. Others with journey insurance coverage may be entitled to say compensation.
Wow Air stated that it could pay compensation “in accordance with European regulation on Air Passenger Rights.” If the airline declares chapter, passengers could make a declare with the administrator or liquidator.
Alex Spence, a Wow Air passenger on account of return to Toronto from Berlin on March 30, stated she acquired no advance warning from the airline.
“Now I’ve to discover a last-minute flight dwelling that may doubtless be extremely costly,” stated Spence. “Actually the worst half is that Wow hasn’t even reached out to tell passengers like myself.”
Based in 2011, Wow Air was recognized for reasonable trans-Atlantic fares on routes through Iceland. It is a part of a gaggle of Nordic airways that drove ticket costs down because of no-frills service.
It is the most recent in a string of airways to endure issues because the aviation trade is buffeted by fierce competitors and shifting enterprise fashions.
Primera Air ceased operations in October 2018. In February, German airline Germania filed for chapter and British airline Flybmi stopped flying.
CNN’s Gianluca Mezzofiore contributed to this report.