Vodafone has been rated because the UK’s worst cell community supplier for the eighth yr in a row, in client foyer group Which?’s eighth annual survey.
EE and O2 additionally completed within the backside three. Digital community supplier Giffgaff got here high of the ballot, forward of Utility Warehouse and Plusnet Cell.
Which? stated the research proved that good “customer support” and “worth for cash” have been necessary to individuals.
Vodafone stated it was “sorry” that Which? members have been sad with them.
In an announcement, the corporate added: “We’re working onerous to know the difficulty and what extra we will do.”
In all, 13 networks have been included within the survey of 6,135 Which? members in February.
The survey stated Vodafone had collected one-star rankings for customer support, worth for cash and technical assist.
One in 5 of its prospects instructed Which? that “customer support, together with complaints dealing with and the way in which their queries have been handled, was poor”.
Solely 27% of EE prospects stated that they had obtained good or glorious service for technical assist, whereas one in 10 O2 prospects rated the worth for cash they obtained as “poor”.
An EE spokeswoman stated: “We’re ranked high by OpenSignal for cell expertise within the UK, which is supported by different impartial stories from Ofcom and RootMetrics.
“Ofcom’s newest figures additionally present that EE receives among the many fewest complaints within the cell business, as we have continued to put money into the UK’s finest customer support.”
Almost all Giffgaff prospects stated it was “good or glorious” for worth for cash, including they might advocate it to family and friends.
Sim-only offers proved on common 31% (£3.56 a month) dearer with the Huge 4 suppliers (EE, O2, Vodafone and Three).
The identical was true for the common month-to-month contract worth for an iPhone XS, which was 18% extra (£10.11) with the Huge 4, whereas a Samsung Galaxy S10 was 6% dearer (£3.22).
Natalie Hitchins, Which? head of residence services and products, stated: “The persevering with reign of smaller networks over the large gamers goes to point out precisely how necessary buyer assist and worth for cash are to cell customers.
“In case you suppose you are paying an excessive amount of or are usually not getting the extent of service you anticipate out of your supplier, you must store round for a greater deal – you may discover you save your self some cash and possibly numerous grief, too.”